Privacy Policy

Effective Date: September 23, 2025

Last Updated: September 23, 2025

Welcome to TheNLS.com (“The NLS”, “we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our website, services, and digital marketing channels.

We process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”), Spain’s LOPDGDD, and other applicable laws.

1. Data Controller

TheNLS.com is owned and operated by:

The NLS Spain S.L.
Registered Address: [INSERT SPANISH OFFICE ADDRESS]
Email: info@thenls.com
Tel: [INSERT PHONE NUMBER]

If you have questions about this Privacy Policy, please contact our Data Protection Officer (DPO) at: [INSERT DPO EMAIL].

2. Personal Data We Collect

We may collect the following categories of personal data when you interact with us:

Identification Data: Name, surname, username, password.
Contact Data: Email, phone number, postal address.
Professional Data: Real estate license number, brokerage affiliation.
Property Data: Property details, images, floor plans, videos you upload.
Transaction Data: Leads, offers, contracts, communications.
Technical Data: IP address, browser type, device information, cookies.
Marketing & Preferences: Communication preferences, marketing consent, engagement with campaigns.
Social Media & User-Generated Content: Comments, reviews, or content you provide publicly.

3. How We Collect Data

Directly from you: When you register, list a property, or contact us.
Automatically: Through cookies, analytics, and tracking pixels.
From Third Parties: Real estate partners, CRM integrations, public records, social media platforms.

4. Purposes of Processing

We process personal data for the following purposes:

Core Services

Enabling account registration and login.
Listing, searching, and marketing properties.
Connecting buyers, sellers, and licensed agents.

Transaction Management

Facilitating communications between parties.
Verifying listings (NLS Verified) and managing exclusivity (NLS Private).

Digital Marketing & Advertising

Sending newsletters, campaigns, and promotions (with consent).
Using cookies and pixels for remarketing, audience profiling, and analytics.
Running targeted campaigns via social platforms (Facebook, Instagram, LinkedIn, etc.).

Legal & Compliance

Anti-fraud checks.
Compliance with EU/Spanish real estate regulations.
Responding to legal requests.

Improvement & Analytics

Measuring platform usage and engagement.
Improving site functionality and user experience.

5. Legal Basis for Processing

We rely on one or more of the following lawful bases under GDPR:

Contractual necessity: To provide our services to you.
Legal obligation: To comply with laws and regulations.
Legitimate interest: To improve services, prevent fraud, and market to existing clients.
Consent: For sending marketing campaigns, placing non-essential cookies, and processing sensitive categories of data.

6. Data Sharing & Transfers

We may share your data with:

Partner Agencies & Brokers: To connect leads and manage listings.
Service Providers: Hosting, analytics (e.g., Google Analytics), CRM systems, email platforms.
Marketing Partners: Platforms such as Facebook Ads, Google Ads, LinkedIn.
Legal & Regulatory Authorities: When required by law.

If data is transferred outside the EU/EEA (e.g., to U.S. cloud providers), we use Standard Contractual Clauses (SCCs) and ensure equivalent protection.

7. Cookies & Tracking Technologies

We use cookies, tracking pixels, and similar technologies for:

Essential website functions
Analytics & traffic measurement
Personalized marketing & remarketing campaigns

You can manage your preferences via our Cookie Settings tool or through your browser. For details, see our Cookie Policy below.

8. Data Retention

We retain data only as long as necessary for the purposes collected, unless longer retention is required by law. Typical retention periods:

User accounts: Active + 5 years after closure.
Marketing data: Until consent is withdrawn or 24 months of inactivity.
Transaction/legal records: Up to 10 years.

9. Your Rights

Under GDPR and Spanish law, you have the right to:

Access your data.
Rectify inaccurate data.
Request erasure (“right to be forgotten”).
Restrict processing.
Data portability.
Object to processing (including marketing).
Withdraw consent at any time.

To exercise these rights, contact: [INSERT DPO EMAIL].

You may also file a complaint with the Spanish Data Protection Agency (AEPD): www.aepd.es

10. Security

We apply industry-standard security measures including:

SSL encryption.
Access controls and authentication.
Regular audits and monitoring.

11. Minors

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors.

12. Policy Updates

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Effective Date.”

13. Contact Us

For any questions about this Privacy Policy or your data rights, please contact:

Data Protection Officer
Email: [INSERT DPO EMAIL]
Tel: [INSERT PHONE NUMBER]

Cookie Policy

Effective Date: September 23, 2025

Last Updated: September 23, 2025

This Cookie Policy explains how TheNLS.com (“The NLS”, “we”, “our”, “us”) uses cookies and similar technologies on our website.

1. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help us provide essential functions, improve performance, and deliver relevant marketing.

2. Types of Cookies We Use

We use the following categories:

Strictly Necessary Cookies

Required for the site to function.
Examples: session cookies, authentication.
Cannot be disabled.

Performance & Analytics Cookies

Measure traffic, usage, and performance.
Example: Google Analytics (anonymized where possible).

Functionality Cookies

Store preferences such as language or region.
Enhance user experience.

Marketing & Advertising Cookies

Track engagement with campaigns.
Deliver personalized ads across platforms (Google Ads, Facebook Pixel, LinkedIn Ads, etc.).

3. Third-Party Cookies

We work with trusted partners (e.g., Google, Meta, LinkedIn) who may set cookies through our site to provide analytics and advertising services.

Some of these partners may process your data outside the EU/EEA. In such cases, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

4. Managing Cookies

Upon your first visit, you will see a cookie banner giving you the option to:

Accept all cookies.
Reject non-essential cookies.
Customize your preferences.

You can also control cookies at any time via your browser settings. If you disable cookies, some features of the site may not function properly.

5. Retention of Cookies

Cookies are stored for different durations:

Session cookies: deleted once you close your browser.
Persistent cookies: remain until their set expiry or until you delete them.

6. Legal Basis

We use cookies on the basis of:

Consent: For analytics, functionality, and marketing cookies.
Legitimate interest: For strictly necessary cookies.

7. Updates

We may update this Cookie Policy from time to time. Changes will be posted here with a new “Last Updated” date.

8. Contact

If you have questions, please contact us: