Ask Polly, the NLS assistant, for an instant answer; open a support request when you need a person; and find your tickets, the contact links and NLS News.
There are two layers of help on The NLS. Polly, the NLS assistant, answers straight away and knows your account, so she can point you to the right page or suggest what to do next. For anything she cannot solve, a support request reaches the NLS team, who reply by email.
Before you start
- Nothing. Polly is on every page once you are logged in.
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Ask Polly
Click Polly's photo in the bottom corner of any page. Type your question in English or Spanish and press send. Polly answers straight away, with links to the page you need.
Because she knows your account, she will often suggest your next step before you ask, such as adding a profile photo or connecting a feed.
Note Polly can also set things up for you, such as a listing, a client or a viewing. See Let Polly set things up for you.
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Open a support request
For anything Polly cannot solve, click Obtener ayuda on your dashboard. Under New request, add a subject and pick a topic: billing, account, listings, feeds, technical, legal or general.
Tell the team how they can help and click Send request. The NLS team replies by email to the address on your account.
Note Include the listing reference, client name or page you were on. It saves a round trip.
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Follow your tickets
Your requests and the team's replies are kept under My tickets on the same page. You can reply to the team from there rather than by email, so the whole conversation stays in one place.
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Other ways to reach us
At the bottom of every page you will find Soporte para miembros y Contact The NLS, together with the team's email address, [email protected].
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Keep up with product news
For product news and tips, click your photo and open NLS News. New features and changes are announced there first.
Conviene saber
- Try Polly first. Most how-do-I questions are answered in seconds, and she links to the exact page.
- Billing questions on a plan managed by The NLS go through a support request with the topic set to billing.
- This help centre has a written guide and a short tutorial for every area. Polly links to them when they fit your question.
Questions about this
Who is Polly?
Polly is the NLS assistant. Click Polly's photo in the bottom corner of any page and type any question, in English or Spanish. She answers straight away, with links to the page you need, and often suggests your next step.
Watch how · 0:08 in the tutorial Getting help07 · Getting helpRead the guide: Get help from Polly and the NLS teamCopy link
How do I contact NLS support?
Click Get help on your dashboard. Under New request, add a subject, pick a topic, tell us how we can help and click Send request. The NLS team replies by email, and your requests and replies are kept under My tickets. You can also email [email protected], or use Member Support and Contact The NLS at the bottom of every page.
Watch how · 0:43 in the tutorial Getting help07 · Getting helpRead the guide: Check your membership and billingRead the guide: Get help from Polly and the NLS teamCopy link
