Questions & answers

On thenls.com, click Join in the top corner, then Become a Founding Member. Enter your brokerage name, your name, email, phone number and postal code, then choose a username and a password of at least eight characters. Tick the box to accept the Terms and the Privacy Policy and click Create Account. Your account is created straight away.

The first time you log in, a six-step tour opens over your dashboard to help you finish setting up. Click Continue or Back to move through it, or Skip if you'd rather do it later. The last step is a launch checklist (agency details, company logo, bio, inviting your team, your listing feed and your first listing), and each item ticks itself off when it's done.

In step three of the welcome tour, Send us what's yours, choose who provides your listings feed, paste the feed address, and click Send to my NLS team. Keep it to the properties you hold directly. You can also add an XML feed later in Inbound Feeds.

Click your photo in the top right, then My Profile. On the Public Profile tab add a photo (a square image of at least 600 pixels works best), your bio, display name, brokerage, phone numbers and WhatsApp, region, areas, languages and specialisms, then click Save Changes. Your profile strength at the top goes up as you add more, and the tip underneath tells you what to add next.

In My Profile, open Contract Details: trading and legal name, tax ID or CIF, registered address, company phone and email, data-protection email and agency registration number. Click Preview document identity to check how it looks on a document, then save. Documents you've already signed keep the details they were issued with.

Yes. Click the gear in the top bar, then Language, to switch the menus and pages between English and Spanish.

Click the gear, then Notifications. Alerts are grouped into market, clients, deals and network, and each group has an on/off switch. Click Personalizar to send an alert to The NLS or by email, straight away or in a daily digest. By default urgent alerts arrive straight away, important ones in a daily digest, and informational ones stay inside The NLS.

No. The NLS never sends WhatsApp messages. The WhatsApp number in your notification settings is only used to open chats you send yourself.

Open Email preferences at thenls.com/members/preferences/. It controls the weekly property newsletter, open-house round-ups and invitations, the buyer wants digest, e-shots from other agents, and outreach. Switch off anything you don't want and click Save preferences, or use Unsubscribe from everything.

Polly is the NLS assistant. Click Polly's photo in the bottom corner of any page and type any question, in English or Spanish. She answers straight away, with links to the page you need, and often suggests your next step.

Click Get help on your dashboard. Under New request, add a subject, pick a topic, tell us how we can help and click Send request. The NLS team replies by email, and your requests and replies are kept under My tickets. You can also email [email protected], or use Member Support and Contact The NLS at the bottom of every page.

On your dashboard, click Team, then Add agent. Type their full name and email, choose a permission (Agent is selected for you), and check how many seats it will use. Click Add agent, check the details, then click Confirm and continue. Your new agent gets an email invitation from you.

Click Resend on their row in My Team; they show as Invited until they join. You can also copy the registration link and send it yourself, or use WhatsApp invite for a ready-made message. Invitations last seven days, so resend if it has expired.

Click Suggest team members, enter your agency's website and click Scan. The NLS lists the people it finds; tick the ones you want and click Invite selected. Nobody is contacted until you do.

There are five: an Administrator can manage the team, just like you. A Manager can also edit every team listing, and an Agent has all the agent tools. A Restricted agent gets their own listings and basic search, with no CRM, and a Collaborator can only view properties and print them. You can tick extra permissions on top of a role and click Save member.

Yes. Managers see their team's deals read-only, and there's a Team reports page with the team's figures.

For a listing, open it, choose the agent in Team responsibility and click Save assignment; they become its main listing agent. For a lead, open the client in the CRM and use Assigned to at the top. Either way, your agent sees it on their dashboard and gets an email.

Your agents work inside your brokerage and use the tools their role allows; anything else isn't on their menu. They don't see your team page, your feeds or your agency details, and your listings stay under your control.

If someone's away, click their green Enabled button to switch their access off, and click it again to switch it back on. To remove someone for good, click Remove, then again to confirm. They keep their own NLS login but lose access to your team, and the seat is free again.

Your dashboard is your home page; clicking the NLS logo always brings you back. The main menu runs along the top: Home, Search, Listings, Buyers, Tours, Open Houses, Deals and the CRM. On the right, the heart is your watchlist, the bell is your messages, the gear holds your settings, and your photo opens your account menu.

Use Plus Add in the top menu from anywhere, or the Listing, Want and Lead buttons next to your greeting on the dashboard.

On your dashboard, under the Next best action card, the Alerts tab collects everything that needs you, like new leads, deals and signatures. Mark all read clears the list. The Network tab next to it shows what other agents are sharing.

It sits at the top of your dashboard's right-hand rail and picks the one thing most worth doing now. Clients waiting on you come first, and offers to review and signatures that need attention jump to the top; then work in progress, setup basics and opportunities. Click the suggestion to go straight there, use Next and Back, or click the cross to set one aside for the session. For a fuller list, scroll down to Guided tasks.

The Network is in your dashboard's right-hand rail. Click the box at the top of the feed, write your question or news, and post it; every NLS agent sees it in their feed. Under any post you can like it, comment or email the agent, and on a property post, I Have a Buyer tells the agent you have someone for it.

Open Search and choose Agents. Search by name, agency or market, filter by location, agency, listings, buyer wants and active agents, and sort by inventory value, active listings, buyer wants, NLS activity or name. Click View Profile to open their page, Follow to see their activity in your Following feed, or Message to get in touch.

Type what you're looking for in the AI search on your dashboard, the way you'd say it to a colleague, in English or Spanish. As you type, small chips show how The NLS reads your brief: the property type, the area and the budget. If one is wrong, change your sentence, then press the search button.

Yes. Search for Marbella, and nearby areas like Benahavís and La Zagaleta are included. You can also search by postcode: 29660 finds Nueva Andalucía.

The status chips switch between active, pending, sold, expired and withdrawn listings. Sort changes the order, for example closest to budget or newest, and Refine nudges the search for you: cheaper, more beds, larger, or nearer the beach.

On a search result, click Make appointment. It shows the listing agent's phone number and email; tap one to call or email them about a viewing.

Under the search bar, press Save search and give it a name. Then choose your alerts: Email tells you as soon as a new listing matches, WhatsApp sends the same email with a button to forward it on WhatsApp, and Off just keeps the search.

Your saved searches sit under the AI search bar; the number shows how many listings match right now. Tap one to run it again, or use the three dots to rename, edit, change alerts or delete. For the full list, open Saved Searches from your profile menu, where each one has View Results, Edit and Archive.

Yes. On a saved search, Add buyer want copies the same criteria into a buyer want, ready for you to check and publish.

Flip the switch next to the search bar from Me to Client. Find them by name or email, or add a new client with their name and email, then press Continue. Nothing is sent to your client at this point, and The NLS saves the search on their file automatically.

Open Search and choose Map. Pick a region and click a town to see its listings, then narrow it down with Location, Price, Beds and Type and sort by price or newest. You can also just type what you want, like three-bed villa near the beach in Marbella, and the map filters itself.

Choose New Developments from the Search menu. Filter by region, area, type and price, then press Search; each card shows the price range, beds and sizes, and the commission on offer. View Development opens the full details, and the developments map shows them all on a map.

Tap the heart on its photo. Open your watchlist from the heart at the top of the page: it holds the homes you've saved, with buyer wants on their own tab, and you can print it, save it as a PDF or email it.

Click Want at the top of your dashboard to open Create Buyer Want. Fill in the areas, budget, size, bedrooms and bathrooms, and mark features as essential, preferred or deal-breakers. Tick the buyer verification declaration, and when the card on the right says Ready to publish, click Publish Want, or Save Draft to finish later.

Yes: describe your buyer in plain English or Spanish and click Fill with AI. The NLS fills in the form, shows what it understood, and tells you what's still missing. Check every field before you publish. The AI never ticks the buyer verification declaration: that's your own statement that you represent this buyer.

No. The buyer's surname stays private and is never published. Other agents see the budget, the areas, your brief and how to contact you. Linking the want to a client in your CRM is optional.

Each area on your want gets a twelve-kilometre circle, and a listing inside a circle can match. You also set how flexible the buyer is about areas, for example nearby up to five kilometres.

Open Buyers, then My Wants. Use Edit to change a want, Archive to close it, or Update Status to show where it stands. Click View to see it as other agents do.

Yes. When a want is 60 days old, you get a Still looking? email: one click keeps it live, or marks it withdrawn. If you don't answer, the want is marked Withdrawn about 30 days later, and you can re-activate it from My Wants.

Open your want from My Wants and scroll to Matches for this Want; each card shows the price, area and how closely it fits. Tick the ones your buyer should see, click Send as showcase, enter their name and an email or phone, and click Create showcase. Your buyer is added to your CRM as a contact.

Once a day, and only for new matches. When new listings match one of your wants, The NLS emails you and each match says why it fits, so you can reach out first. Click View listing to open it.

Go to Buyers, Buyer Matches, and click View want on any card. From the panel on the right you can call the agent, email about the want, or message them in your Universal Inbox, or click Contact agent, then Send my property, to send your listing against their brief.

Yes. Paid members get one email a day listing the new buyer wants posted in their area. Click View this want to open one, or See all buyer wants. You can unsubscribe at the bottom of each email.

Go to My Listings and click Add Listing, or use Add in the top menu. Add a Property has nine sections down the left, and the Listing Status panel on the right tracks what's still required. You can save a draft at any time.

Documents you add are filed in your client's vault, so the listing needs to know who they are. Search your clients, or click Add a client who is not on your list yet and enter their name, email and phone.

In Location, type the street and postcode and pick the right suggestion. The building is found in the Cadastre: the plot is outlined, and the cadastral reference, built area and year are filled in. If it's the wrong house, click the right one on the map; if the property isn't in the Cadastre, use Place it manually. Below the map you can hide the street from the public listing and choose how exact the pin is.

The NLS asks which unit is for sale. Tap the door, and that unit's own reference, size and year go on the listing.

Yes. Click Write with AI, choose a tone, a length and the language, then click Generate Description. It writes from what you've already entered, so read it carefully: it's your listing. You can make it shorter, more luxurious or translate it to Spanish, then click Use Description.

Other agents only. Use them for showing instructions, keys and owner preferences; they're never shown to the public.

Compliance and Ownership holds what Spain requires before a property is advertised: the energy certificate grades and the running costs. For many towns The NLS suggests the garbage tax; just click Use. Drop in the energy certificate, IBI receipt or title deed and they're added straight to the seller's vault.

Review and Publish shows each section and anything still missing; click Show me to jump straight to it. The Listing Status panel on the right tracks it too, and a draft card in My Listings tells you what's left.

Yes. In Add a Property, under Location, choose Nota Simple or Escritura and click Fill from Nota Simple, or drag the PDF or a photo of it onto the box. The NLS reads it, finds the cadastral reference, and fills in the address, the map and the facts. You don't need to pick the seller first: it holds the file and files it in their vault once they're linked.

Click Show what was filled to see every value it took. It also points you to the charges listed in the Nota Simple, and tells you if any value failed its checks, so nothing doubtful goes in.

A public listing goes live once its listing agreement is in place; until then it waits in My Listings as a draft. Either generate the agreement in The NLS and have it e-signed, or upload one the seller has already signed. With e-signing, the moment both of you have signed the agreement is approved and the listing turns Active, with no admin step.

On the draft's card in My Listings, click Generate listing agreement and choose Exclusive or Non-exclusive. Fill in the place and date, the seller, the price, your fees and the mandate dates; the bilingual contract updates as you type. At 100 per cent click Review and send, then Send for signature, check the signers and click Email signing invitations.

Upload the agreement in Listing Authority on the listing, tick the listing terms, and publish. Our team checks it, and you'll get an email when it's approved and the listing goes Active, or if anything needs fixing.

A public listing goes on the website and portals, needs a signed listing agreement, and anyone can see it. A private listing, shown as a Pocket Listing, needs no listing agreement and only NLS members can see it. It's off-market: shared with every NLS agent, never with the public.

At the top of Add a Property, under Listing visibility, click Private. Fill in the listing as usual; in Compliance there's no listing agreement to upload, just tick the listing terms for a private listing. Then click Publish listing, and it's published as a Pocket Listing.

Every logged-in NLS member, not just your own agency. It never appears on the public property search, and anyone who isn't logged in is sent to the login page instead.

Pocket listings have no signed listing or commission agreement, so terms are agreed with the listing agent. A note at the bottom of every pocket listing reminds agents of this.

Ask the AI search, for example: show me off-market villas in Marbella. Off-market results have a dark card and a Pocket Listing badge; click Make appointment to contact the agent. There's also a Pocket Listings page at thenls.com/members/pocket-listings/ with every pocket listing on the network, filtered by area, type, price and bedrooms.

Open My Listings from the menu under your profile picture. The tabs count your drafts, active, pending, sold, withdrawn and expired listings, and the ones that need attention. Search across address, title, reference, area or NLS number, filter by agent, area or price, and click Save this view to keep a view you use every day.

A live listing with a problem gets a red strip. Click it to see why, for example a thin gallery or a short description. Each issue links straight to the part of the listing that fixes it.

Open the menu on the listing's card and choose Change status: active, pending, sold, expired or withdrawn. Choosing Sold opens the listing with Sold selected, so you can record the sold price and sold date, then save. The same menu lets you edit, view, create an E-shot, copy the link or archive.

Click Select and tick the cards. The bar lets you change their status, assign them to an agent in your team, export them as a spreadsheet, or archive them. Click Done to leave select mode.

Open My Developments from the menu under your profile picture and click Add New Development. Fill in the five tabs (Details, Pricing, Developer, Contact and Amenities) and click Save Changes; it's saved as a draft. Then add photos, plans and brochures in Media, keep the developer's portal login in Credentials, and click Publish on its card. When it sells out, archive it: it leaves the public site but stays in your account, and View archived lets you Restore it.

Inbound Feeds, in the menu on the left of My Listings, imports listings from an agency XML feed. The NLS checks it every twenty-four hours and holds anything incomplete for you to review before it goes live. To import only some properties, list their references; leave it empty to take the whole feed.

In Outbound Feeds, under Create a feed, give it a name, choose A portal, pick the portal from the list of 68, and click Create feed. Click Copy and paste the feed's private address into the portal. It carries only your own listings, in English, Spanish and the portal's language, and keeps itself up to date; click Rebuild now if you've just changed a listing.

Yes. Under Property visibility in your feeds, you can keep a single listing off every feed, or just off the portals.

By default, everyone can feature your listings on their own website. In Syndication Grants you can choose selected partners only, or no one, and decide what travels with a shared listing, like the cadastral reference or running costs, and how exact the location is.

Open the menu under your profile picture and click View profile. Clients see your name, area, bio and the NLS Verified badge, then your active listings, inventory value and buyer wants, all counted from your real listings, and the towns you list in.

They click Contact Agent, fill in their details and message, and click Send Enquiry. It arrives in your CRM as a new buyer lead in the New Lead column, with the message, phone number and email ready for you to follow up.

Open My Reviews from the menu under your profile picture and click Copy review link. Send it to your client by email or WhatsApp; they pick a star rating, write a few words and click Leave a review. A client doesn't need an NLS account to leave one.

The NLS team checks every review before it goes live, usually within a day or two. Once it's approved, My Reviews shows the new count and your rating, and your stars appear on your public profile.

In My Listings, open the menu on the listing's card and choose Create E-shot. Give it a subject, add a short introduction and click Update preview; Translate to Spanish translates your text. Click Review and send to see the exact email, then Send.

Only the clients in your CRM who've given consent. Consented audience under the preview shows how many will receive it. Each contact gets their own email with an unsubscribe link, and anyone who unsubscribes drops off your list.

Yes. Use Send a test to myself to check the email in your own inbox before it goes to your contacts. Review and send also shows you the exact email before anything goes out.

Open the History tab. Each newsletter and e-shot you've sent shows how many went out, the opens, the clicks and the open rate. Drafts wait above it, ready to continue or delete.

Open it from the Marketing card on your dashboard (on your phone, under Marketing in the menu). Add a subject and a short introduction, then add sections: your own listings, listings from the network, your articles or NLS News stories. Arrows move a section up or down and the cross removes it. When it's ready, click Review and send, then Send.

It rewrites your subject, introduction and section titles; the property cards stay as they are. Click it again to switch back. It's a fresh translation each time, so give it a quick read.

On the Newsletter page, click View articles to open My Articles. Click New article, give it a title and a cover image, write the body, and click Publish, or Save draft to keep it private until you're ready.

Click View in My Articles and copy the page address from your browser. The public page shows your title, name, date, cover and text, but no phone number or email. You can also add it to your newsletter with Add My articles.

Yes. The NLS News tab in My Articles brings in a story as a draft under your name, either word for word or rewritten in your voice. You always review it before you publish.

It turns official property records into a market brief for any place. Open it from Search at the top (on your phone, under Network), choose a region, and type a town, area, address or cadastral reference in the map search. Each published source (the property registrars, the notaries, the ministry and the statistics institute) is listed on its own, with its own scope and date; nothing is blended.

Yes. In the market brief, click Draw a precise area, zoom in and click to place each corner, then press Finish area or double-click. Every figure in the Market brief then covers just your area.

No. These are official registers and published averages that give you context for a conversation with a client. They are not a valuation, and no individual sale, owner or address is shown.

Click Saved, give the report a name and press Save. Share makes a link to the exact selection that anyone signed in to the NLS can open, and PDF report opens a print version you can save as a PDF. Most charts also have a CSV button.

Click CRM in the top menu. CRM Home shows your next best action, what's overdue today, and your pipeline, where each client is a card in the column for their stage. Use the switch to change between Buyers and Sellers. Clients lists everyone in one table, and Reports shows clients by stage, what's overdue and your workload.

The label shows how the client is doing, and the line underneath gives the next step. If a follow-up passes its time, the client turns At risk. Click Needs action to see just the ones that need you.

Click Add Client at the top right. Enter their name and at least an email or mobile number, choose Buyer or Seller, and add where they want to buy and their requirements (for a seller, the property address instead). Check the assigned agent and click Add client; their workspace opens in New Lead.

Each stage shows what it needs. When a stage is complete, the Progress button turns red; click it and the client moves on. Often The NLS does it for you: when it sees evidence like a call logged, a showcase sent or a tour booked, it moves the client on by itself.

Yes. Call, WhatsApp and Email at the top of a client's workspace get you in touch in one click, and each contact is recorded on the client's timeline. The Activity tab shows the full timeline, newest first.

In the client's workspace, click Note. Write what the team should remember, choose a type, pin it if it matters, and click Save Note.

Document readiness on the client's record tracks what you hold. Add document uploads a file, and Open Vault shows everything filed for this client.

In the client's workspace, click Schedule Follow-Up. Type the next action, pick a date and time (or Later today, Tomorrow or Next week), choose the type and a reminder, and click Schedule Follow-Up. If it passes, click Reschedule to move it, or Mark Complete when it's done.

Open Tasks and Calendar from the CRM menu to see every task, appointment and tour by week, by month or as a list. Filter by Today, Upcoming, Overdue or Completed. Click Add task to add your own; The NLS also adds follow-ups for you, for example after every viewing. To see it all in Google Calendar or Microsoft Outlook, connect it; The NLS stays the master copy.

Open Viewings in the CRM, which shows which appointments are awaiting a reply, booked or need an outcome. Click Record the outcome, say what happened, how interested they were and what they thought of the price, tick whether they may offer, and click Save the outcome. The Outcomes tab keeps every result and downloads as a spreadsheet.

Open your seller and go to the current stage. At Appointment Prep, record the comparables, marketing plan and documents you'll need. At Valuation delivered, enter the seller's expectation, your recommended range and suggested asking price, set the status to Sent and save, then click Progress. Every figure stays on their record for the listing agreement.

Log each viewing under Showings and feedback and record the outcome. Then click View seller report: it brings together their viewings, the feedback and the activity on their listing, and you can download it to send. Keep feedback factual, because it goes into the report.

A showcase is a personal page of properties for one client. Run a search, tick the square on each property and click Send Client. Pick the client under Send to (or Add new client), add a short message, and send by Email, WhatsApp, or Copy link. The preview is exactly what your client will see.

No account is needed. They see your note and each property on its own card, open View details, use the slider from still deciding to this is the one, and choose Yes, let's take a look or Maybe, keep this in mind. When they're ready, they press Request viewings, with a message for you if they like.

You're alerted when your client opens it, and again when they ask for viewings. Your dashboard counts them under Tour replies, and Tours in the top menu shows the detail under Tour responses.

Yes. In Tours, Tours sent lists every showcase still out; filter by viewed or not viewed. Click Remind and The NLS sends them a friendly reminder.

Open your client's reply from Tours and click Review and build tour. AI Buyer Intelligence sums up how keen they are, and each property shows their confidence and favourites. Tick the homes, click Build optimal tour, choose the date, start time, viewing length and travel buffer, then click Create optimal tour; The NLS orders the homes to cut the driving and checks your calendar.

Click Edit on the viewing, set the status to Confirmed and how they confirmed. Add the meeting point, parking and access notes, choose how much of the address your client sees, and click Save Confirmation.

Under Share, send the live itinerary by email or WhatsApp, or copy the buyer link. Your client sees the route, each stop and its time, and Add tour to calendar. Times stay estimates until each viewing is confirmed.

Yes. In Manage Access, choose how much of each address they see: the town only, a meeting point, or the exact address with directions. You can also set an expiry or revoke the link.

Open the On the day tab, or Tour Day on your phone. It shows your next viewing, with Navigate and the access details. After each viewing, click Mark Viewing Complete and note how it went; your client can add their own feedback on the tour page too.

Open your seller in the CRM. Under Showings and feedback, click Add Showing. Under Log a showing, pick the date and time, add the buyer, their agent and brokerage and any notes, tick Follow-up required for a reminder, and click Log showing.

Under Confirm a showing, click Ask by WhatsApp or Ask by email; it sends a confirm link. When they tap it, the showing shows as Confirmed in your CRM and calendar. If they confirm by phone, click Mark confirmed. If the time moves, change it and click Save time; your calendar updates without making a second copy.

In the Listings menu, choose My Open Houses and scroll to Schedule an Open House. Work through the four steps (Property and time, Where, Promote and Feedback), then click Schedule Open House. If you invited agents, the invitations go out over the next few minutes, so there's no need to click twice. It appears in your list with Edit, Flyer, Feedback and Cancel.

Under Promote, choose whether agents must RSVP, whether to include it in Wednesday's email to all NLS agents, and whether to send a one-time invite to agents active in the area. To invite agents personally, search by name or agency, or click Select All, and tick the ones you want.

Leave Feedback on, and every attendee gets a short questionnaire by email at 7 pm on the day, with the asking price hidden so you get an honest read. A QR code and link for the door let walk-in visitors leave feedback too. Answers roll up on your dashboard under Open house feedback.

Open Open Houses from the top menu, where they're grouped by date, and click a card for the details. Click Add team members if colleagues are coming, then R.S.V.P., Confirm Attendance. The host is notified.

Yes. The Forms library has an open house sign-in sheet, a visitor register and a host agreement, ready to print for your listing.

Open the seller's deal and, in the forms library under Offers and Reservations, add the Offer To Purchase. Open it (the property, seller and agency are already filled in), add the buyer, deposit, time to completion and offer price, then Review and send to generate the offer document. On the Summary tab, Offer and negotiation tracks it; click Mark as sent once you've presented it.

Click Counter. A counter-offer opens with the same terms; change what the seller wants, generate it and present it the same way. Every version you send is kept in the version history, with who sent it and when.

Click Accept and confirm, and the current terms become the agreed terms. The NLS then asks what to generate next; choose the Enhanced Reservation, which opens filled in with the agreed price and terms, ready to complete and send for signature.

Every contract belongs to a deal. Open the deal, and the NLS Forms library sits beside its documents. Search any form by name, or browse by stage, such as Offers and Reservations or Compliance for the KYC and anti-money-laundering forms. Drag a form in or click its plus to add it to the deal.

It opens filled in from the deal: your agency, the place and date, the property and the seller. You type on the left; on the right is the contract itself, Spanish and English side by side, and each clause updates as you type. The bar at the top shows how complete the document is, section by section.

Changes save automatically, and nothing is sent until you confirm. When you're ready, click Review and send.

Some documents, like the Dia (the information document for buyers in Andalucía), are guided questionnaires. You answer simple questions and The NLS writes the Spanish and English document from your answers. The panel at the top shows which answers are still missing; until they're all in, the document can't be issued.

Click Review and send on the document; it takes you to the deal's Signatures tab. Read the agreement (the signature boxes are placed for you, and you can drag them), check who signs, click Update signers, then click Send for signature. Nothing leaves The NLS until you confirm.

You sign first, then your client, and the invitations go out by email in that order. Someone who isn't on the deal, like a cooperating agent, can be added under External signers.

Open the document's row to see each signer: when it was delivered, opened and signed. Click Remind if someone's gone quiet; their menu also lets you edit their email, resend the invitation, see the activity or copy the signing link.

Open the document menu and choose Correct document. It cancels the current request straight away and opens a new version, with everything you'd entered, for you to fix and send again.

No. Signers get a secure link by email; no NLS account is needed and there's nothing to print. They read the agreement, sign in their box and click Complete.

The agreement shows as completed and is filed in the deal's Vault, and the executed copy goes to every party. For a listing agreement, the listing also turns Active.

Open My Deals. Choose List a Property, Sell a Property, or Create a Deal for buyer representation, compliance or anything else; Start with Guidance walks you through it step by step. For a listing, choose exclusive or open, name the deal, find the NLS listing or type the address, pick the category and add the owner, then click Save and open.

Four starter documents: the listing agreement, the KYC form, the property information sheet and the Dia. Every document is filled in from the deal's details, and the owner is added to your CRM too.

On the deal, Deal progress on the right shows how far you've got. Change the status there, set the expected closing date, or reassign the deal. Next action at the top tells you the most useful thing to do now.

Parties lists everyone on the deal. Each party with an email gets their own access automatically, and ID and KYC documents stay private unless you share them.

Every deal has a Vault: the permanent file for the property, opened from the VAULT tab. The property file lists what a sale needs, from the Nota Simple, Catastro and IBI receipt to the energy certificate, title deed, IDs, KYC and the signed agreement. Click Add Document, say what the document is, drop in the file and click File in VAULT. Signed documents file themselves the moment the last signature lands.

Tick the documents to send, click Share, and enter the lawyer's email and name, how long the link lasts, and a message. Click Send link by email. The link shows exactly those documents and stops working when it expires.

On the Parties tab, External share links lists every link you've made. Click Revoke and confirm; the link stops working straight away, and you can create a new one whenever you need to.

On the deal's Summary tab, under Deal progress, enter the closing date and click Save. Then set the status to Closed, Sold and click Update. The completion confirmation, key handover form and closing package checklist are in the deal's forms library.

Yes. Because the listing is linked to the deal, closing the deal marks your listing Sold for you, with the sale price and date. The deal's history records it.

Your seller moves along their pipeline to Completion, where you record the actual date, the final price, and whether the funds and keys are confirmed. At Commission received, enter the gross commission, VAT and net, invoice number, due date and payment status. The sale then counts in your pipeline Reports.

Open My Listings and click Mark as Sold on its card. Enter the sold price and sold date, and confirm.

Founding Member access lets you use the whole platform free until launch. There's no card to add and nothing to pay today.

Click your photo, then Membership. Your plan and its status are at the top, and the Overview tab shows who's on your team, when you next renew and how you're billed. Plan and Seats shows how many team seats you're using, and Add seats if you need more.

In Membership, Billing and Invoices shows your next payment and billing history; click View invoices to download receipts. You manage your payment method in Billing too, but Founding Member access is free until launch, so no card is needed.

If your plan is managed by The NLS, contact us for any billing change. You'll find Contact The NLS at the bottom of every page.

Go to thenls.com and click Log in in the top corner. Type your username or your email address, then your password, and click Log In. You'll land on your dashboard.

Click Forgot password? under the login form, type the email address you registered with, and click Send. We email you a link to set a new password of at least eight characters. If it doesn't arrive within a minute or two, check your spam folder or click Resend the email.

Click your photo, then My Profile, then Account and Security. Type the new password twice, add your current password, and save. Your login email can be changed there too, but your username can't.

Click your photo and choose Log Out at the bottom of the menu.