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Getting help

Tutorial 07 1:35 3 chapters

Starting at 0:43

Whenever you're stuck, ask Polly, the NLS assistant. Click Polly's photo in the bottom corner of any page. Polly knows your account, so she'll often suggest your next step, like adding a profile photo.

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Who is Polly?

Polly is the NLS assistant. Click Polly's photo in the bottom corner of any page and type any question, in English or Spanish. She answers straight away, with links to the page you need, and often suggests your next step.

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How do I contact NLS support?

Click Get help on your dashboard. Under New request, add a subject, pick a topic, tell us how we can help and click Send request. The NLS team replies by email, and your requests and replies are kept under My tickets. You can also email [email protected], or use Member Support and Contact The NLS at the bottom of every page.

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TranscriptShow 8 lines
Not search. Guidance.
Shannon
Shannon Shannon NLS Concierge