Your team
Starting at 2:28
Everything about your team lives in one place. Let's take a look. On your dashboard, click Team at the top.
Questions about this
How do I add an agent to my team?
On your dashboard, click Team, then Add agent. Type their full name and email, choose a permission (Agent is selected for you), and check how many seats it will use. Click Add agent, check the details, then click Confirm and continue. Your new agent gets an email invitation from you.
My colleague didn't get the team invitation. What can I do?
Click Resend on their row in My Team; they show as Invited until they join. You can also copy the registration link and send it yourself, or use WhatsApp invite for a ready-made message. Invitations last seven days, so resend if it has expired.
Can I invite my whole office at once?
Click Suggest team members, enter your agency's website and click Scan. The NLS lists the people it finds; tick the ones you want and click Invite selected. Nobody is contacted until you do.
What are the team roles?
There are five: an Administrator can manage the team, just like you. A Manager can also edit every team listing, and an Agent has all the agent tools. A Restricted agent gets their own listings and basic search, with no CRM, and a Collaborator can only view properties and print them. You can tick extra permissions on top of a role and click Save member.
Can a Manager see the team's deals?
Yes. Managers see their team's deals read-only, and there's a Team reports page with the team's figures.
How do I assign a listing or a lead to one of my agents?
For a listing, open it, choose the agent in Team responsibility and click Save assignment; they become its main listing agent. For a lead, open the client in the CRM and use Assigned to at the top. Either way, your agent sees it on their dashboard and gets an email.
What can my team's agents see?
Your agents work inside your brokerage and use the tools their role allows; anything else isn't on their menu. They don't see your team page, your feeds or your agency details, and your listings stay under your control.
How do I switch off or remove someone on my team?
If someone's away, click their green Enabled button to switch their access off, and click it again to switch it back on. To remove someone for good, click Remove, then again to confirm. They keep their own NLS login but lose access to your team, and the seat is free again.