Capture the outcome of every viewing, whether it was a tour stop, a showing of your listing or an open house, so your seller hears what buyers thought and your reports stay complete.
A viewing is only half done when the door closes. What the buyer said about the home and the price is what your seller wants to hear and what your next conversation with the buyer is built on. The NLS gives you a place to record it for each kind of viewing.
Record it the same day. The questions are short, and the answers feed your seller reports, your CRM records and the open house feedback totals on your dashboard.
Before you start
- The viewing itself logged on The NLS: a stop on a viewing tour, a showing on your seller's record, or a scheduled open house.
- A note of what the buyer said about interest, price and anything that concerned them.
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After a viewing tour stop
On the tour's On the day tab, or Tour Day on your phone, click Mark Viewing Complete on the stop you have just left. Note how it went: favourite, interested or not, what they liked, any concerns and their view on price.
Your buyer can add their own feedback on their tour page, so ask them to while the house is fresh in their mind.
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After a showing of your own listing
Open Viewings to see every appointment and its outcome. Choose the showing and record what happened: how interested the buyer is, whether they may offer or want a second viewing, and what they said about the price. Click Save the outcome.
If you ticked Follow-up required when you logged the showing, the next-day task is your prompt to ring the buyer's agent and record their answer.
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After an open house
You do not record attendee feedback yourself. With feedback left on, every attendee gets a questionnaire by email at 7 pm on the day, and walk-in visitors use the QR code at the door. The asking price is hidden from them.
Their answers roll up on your dashboard under Open house feedback. The Feedback button on the open house card in My Open Houses shows the detail: interest, what they liked, how the value feels and what they would pay.
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Tell your seller
Showing outcomes sit on the seller's record under Showings & feedback, next to the counts of upcoming and completed showings. Use them, and the open house price answers, when you report back. Several buyers naming the same number is the strongest case for a price review you will have.
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Use the outcome with the buyer
A buyer marked as a favourite or as likely to offer is your next call. Their tour feedback and your notes are on their CRM record, so the follow-up and any offer start from what was actually said.
Good to know
- Record price as a number where there is a field for it, not as 'a bit high'. Numbers add up across viewings and words do not.
- Do it on the doorstep. The outcome fields are short on purpose. A note made at the car is worth more than a careful one written two days later.
- Second viewing wanted? Log it as a new showing on the seller's record so the seller sees the interest building.
- Every outcome counts in your reports, so a viewing with no outcome recorded looks like a viewing that never happened.
Questions about this
What do I use on the day of the tour?
Open the On the day tab, or Tour Day on your phone. It shows your next viewing, with Navigate and the access details. After each viewing, click Mark Viewing Complete and note how it went; your client can add their own feedback on the tour page too.
Watch how · 2:52 in the tutorial Viewing tours34 · Viewing toursRead the guide: Record how a viewing wentCopy link
How do I log a viewing of one of my seller's homes?
Open your seller in the CRM. Under Showings and feedback, click Add Showing. Under Log a showing, pick the date and time, add the buyer, their agent and brokerage and any notes, tick Follow-up required for a reminder, and click Log showing.
Watch how · 0:22 in the tutorial Viewings and showing confirmation35 · Viewings and showing confirmationRead the guide: Log and confirm a showing of your listingRead the guide: Record how a viewing wentCopy link
How does open house feedback work?
Leave Feedback on, and every attendee gets a short questionnaire by email at 7 pm on the day, with the asking price hidden so you get an honest read. A QR code and link for the door let walk-in visitors leave feedback too. Answers roll up on your dashboard under Open house feedback.
Watch how · 1:32 in the tutorial Open houses36 · Open housesRead the guide: Attend another agent's open house or private viewingRead the guide: Record how a viewing wentCopy link
